1. Introduction
VIP Corporate Gifts respects the trust businesses and individual customers place in us. This Privacy Policy describes how we collect, use, store, and protect information when you browse our website, request a quote, place an eCommerce order, submit artwork for customization, or contact our team for support.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect only the information required to process orders, provide customer support, improve our services, and communicate with customers.
Personal and contact information
- Name, email address, phone number, billing address, and shipping address.
- Order history, product preferences, enquiry details, and customer support communications.
- Account or checkout details submitted when purchasing through our website.
Corporate order information
- Company name, department, GST details, billing address, shipping address, and purchase requirements.
- Recipient lists, delivery instructions, event timelines, and bulk order preferences shared for business gifting projects.
3. How We Collect Information
- Directly from you when you submit forms, request quotations, place orders, upload artwork, or contact us by phone, email, WhatsApp, or other channels.
- Automatically through website technologies such as cookies, analytics tools, device information, browser type, IP address, and pages visited.
- From trusted payment, logistics, or technology partners when required to confirm transactions, shipment status, or customer support details.
4. How We Use Your Information
- To process orders, prepare quotations, customize products, arrange delivery, and provide invoices or order confirmations.
- To communicate about order status, proof approvals, delivery updates, support requests, and service-related notices.
- To improve our website, product range, customer experience, internal operations, and fraud prevention measures.
- To send marketing communications, offers, or updates only where permitted by law or where you have opted in.
5. Corporate & Bulk Orders
For corporate gifting, bulk orders, employee gifting, event merchandise, and client gifting programs, we may collect company information including business name, GST details, billing and shipping addresses, authorized contact persons, delivery schedules, recipient information, and branding instructions.
This information is used only to prepare quotations, process business orders, coordinate logistics, and complete the requested corporate gifting service.
6. Customized Orders & Artwork Files
When you submit logo files, brand guidelines, artwork, names, messages, or print instructions for customized gifts, VIP Corporate Gifts uses those materials solely for fulfilling your order and related quality checks.
Artwork and branding files are shared only with internal team members or trusted production partners who need access to complete your customization request.
7. Payment Information
Payment information is processed securely through trusted payment gateways. VIP Corporate Gifts does not store your credit card, debit card, UPI, net banking, or other sensitive banking details on our website servers.
We may retain transaction references, payment status, invoice details, and order records as required for accounting, customer support, and legal compliance.
8. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to support cart functionality, remember preferences, understand site performance, improve browsing experience, and help us offer relevant content.
You can manage or disable cookies through your browser settings. Some website features, including checkout or cart preferences, may not function properly if cookies are disabled.
9. Third-Party Services
We do not sell or rent customer information to third parties. Information may be shared only with trusted logistics, payment, production, analytics, hosting, or technology partners when necessary to fulfill orders, operate our website, process payments, prevent fraud, or provide customer support.
These partners are expected to handle customer information securely and use it only for the services they provide to VIP Corporate Gifts.
10. Data Security
We use reasonable technical, administrative, and organizational safeguards to protect personal, corporate, and order-related information from unauthorized access, alteration, disclosure, or misuse.
Access to customer information is limited to authorized personnel and service providers who require it for order fulfillment, support, operations, or compliance purposes.
11. Data Retention
We retain personal and order information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal compliance, dispute resolution, and business records.
Artwork, branding files, and customization instructions may be retained where needed for repeat orders, reprints, quality checks, or customer-requested future projects, unless deletion is requested and retention is not legally required.
12. Your Privacy Rights
You may request access to, correction of, or deletion of your personal information by contacting VIP Corporate Gifts. We will review and respond to such requests within a reasonable timeframe, subject to identity verification and applicable legal or business record requirements.
You may also ask us to update inaccurate order, billing, shipping, or company information connected with your account or past enquiries.
13. Marketing Communications
If you choose to receive updates from us, we may send information about new products, festive gifting collections, corporate offers, or service announcements. You may opt out of promotional communications at any time by following the unsubscribe instructions in the message or contacting us directly.
Transactional messages related to quotations, orders, invoices, proof approvals, shipping, or support may still be sent where necessary to provide our services.
14. Children's Privacy
VIP Corporate Gifts does not knowingly collect personal information from children. Our website and services are intended for customers, companies, and authorized business representatives who are able to place orders or submit enquiries.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements. The updated version will be posted on this page, and continued use of our website after an update means you accept the revised policy.
16. Contact Information
If you have questions about this Privacy Policy or would like to request access, correction, or deletion of your personal information, please contact VIP Corporate Gifts through our website or email us at contact@corporategifts.com.