Refund & Returns Policy

Products may be eligible for return only when they are unused, undamaged, and returned in their original packaging where applicable. Return eligibility depends on the product type, customization status, order quantity, delivery condition, and inspection by our team.

• Customized, personalized, engraved, printed, embroidered, or logo-branded products after production has started.
• Specially sourced products, made-to-order gift sets, and products procured specifically for a corporate order.
• Used, altered, damaged after delivery, or incomplete products.
• Items returned without original packaging where packaging is necessary for inspection or resale condition.

Customized or logo-branded products are non-refundable and non-returnable once production has started unless they arrive damaged or contain verified manufacturing defects. Customers are responsible for checking and approving artwork, logo placement, spelling, product details, and branding specifications before production begins.

Bulk corporate orders cannot be returned unless approved after quality inspection. Because these orders often involve procurement, packing, branding, or dispatch planning at scale, return or refund requests are reviewed case by case based on product condition, customization status, and order agreement.

Customers must report damaged or defective products within 48 hours of delivery. Supporting photographs of the product, packaging, shipping label, and visible damage may be required for verification. After review, VIP Corporate Gifts may approve a replacement, exchange, partial refund, full refund, or another suitable resolution.

If you receive an incorrect item, quantity mismatch, or product variation that does not match the confirmed order, please notify us within 48 hours of delivery with order details and photographs. We will verify the issue and assist with correction, replacement, exchange, or refund where applicable.

• Contact our support team within the applicable reporting window.
• Share your order number, invoice details, delivery date, issue description, and photographs where required.
• Wait for return authorization before sending any product back.
• Pack approved return items securely in their original packaging where applicable.

Refunds are approved only after verification of the order details, product condition, customization status, delivery proof, and inspection results where applicable. Shipping charges are non-refundable unless the error was caused by VIP Corporate Gifts.

Approved refunds will be processed using the original payment method within 7-10 business days. The exact time for the amount to reflect may depend on your bank, payment gateway, card provider, or wallet service.

Cancellation requests must be submitted before procurement, branding, packing, or production begins. Customized, logo printed, specially sourced, or bulk corporate orders cannot be cancelled once production or procurement has started.

Exchanges may be offered for approved cases involving damaged, defective, or incorrect products, subject to product availability and verification. Customized and bulk order exchanges are handled case by case after review by our team.

Refund & Returns Support

For return requests, refund questions, cancellation support, or damaged shipment concerns, please contact VIP Corporate Gifts through our website or email us at contact@corporategifts.com.